Privacy Policy

01

Introduction

INTRODUCTION AND OVERVIEW

Please carefully read these Terms of Use (these “Terms”) because they set forth a legally binding agreement between you (“you”, “your”, and/or “guests”) and Flash Tech It Services (“we”, “us”, “our”, and/or “Flash Tech IT Services”), and govern your access and use of any online service location/website that posts a link to these Terms (collectively, the “Sites”). We offer the Sites, including all information, tools, and services available herein to you, conditioned upon your acceptance of and strict adherence to these Terms.

BY ACCESSING OR USING ANY PART OF THE SITES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THESE TERMS NOW OR IN THE FUTURE, THEN DO NOT ACCESS OR USE THE SITES. YOUR CONTINUED USE OF THE SITES NOW OR FOLLOWING THE POSTING OF ANY CHANGES IN THESE TERMS, WILL INDICATE ACCEPTANCE AND AGREEMENT BY YOU OF SUCH CHANGES.

We control and operate the Sites from the U.A.E, and we make no representation that the Sites are appropriate or available for use beyond the U.A.E. Software related to or made available by the Sites may be subject to U.A.E export controls, and except as authorized by law, you agree and warrant not to export or re-export the software to any county, or to any person, entity, or end-user subject to U.A.E export controls or sanctions.

SERVICES AND CONTENT

Content

The Sites contain: (i) materials and other items relating to Flash Tech IT Services and its products and services, and similar items from our licensors and other third parties, including all layout, information, databases, articles, posts, text, data, files, images, scripts, designs, graphics, instructions, illustrations, photographs, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Sites, and the compilation, assembly, and arrangement of the materials of the Sites and any and all copyrightable material; (ii) trademarks, logos, trade names, trade dress, service marks, and trade identities of various parties, including those of Flash Tech IT Services; and (iii) other forms of intellectual property (collectively, “Content”). All right, title, and interest in and to the Sites and the Content are the property of Flash Tech IT Services or our licensors or certain other third parties, and is protected by U.A.E and international copyright, trademark, trade dress, patent, and/or other intellectual property and unfair competition rights and laws to the fullest extent possible.

We reserve the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse, or remove any or all Content. You understand that by using the Sites you may be exposed to Content that you may find offensive, indecent, or objectionable and that, in this respect, you use the Sites at your own risk.

Limited License

Subject to your strict compliance with these Terms and any applicable Additional Terms, we grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to access, enter, attend, download, display, view, use, consume, and/or otherwise exploit the Sites and the Content in each case for your personal, non-commercial use only. This limited license (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be suspended or terminated for any reason, in our sole discretion, and without advance notice or liability. To protect all parties’ intellectual property rights, any unauthorized use of the Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability. It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Sites, if any. You acknowledge and agree that your use of the Sites is at your sole risk and responsibility. We expressly reserve the right to remove and/or delete any data, files, and/or other information stored or used in connection with the Sites for any reason.

Availability

We reserve the right to refuse access to the Sites and/or Content to anyone for any reason at any time. We may suspend or terminate the availability of the Sites and Content, in whole or in part, to you for any reason, in our sole discretion, and without advance notice or liability. Upon suspension or termination of your access to the Sites, or upon notice from us, all rights granted to you under these Terms, or any applicable Additional Terms will cease immediately, and you agree that you will immediately discontinue use of the Sites and Content.

Reservation of Rights

All rights not expressly granted to you are reserved by Flash Tech IT Services and its licensors and other third parties. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. Any unauthorized use of the Content or Sites for any purpose is prohibited.

SUBMISSIONS, COMMENTS, AND FEEDBACK

If you send certain specific submissions or creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Submissions”), you grant us a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, transferable and cost-free right and license to host, store, use, display, reproduce, modify, adapt, edit, combine with other materials, publish, distribute, create derivative works from, promote, exhibit, broadcast, syndicate, sublicense (including, without limitation, to third party media channels, platforms, and distributors), publicly perform, publicly display, and otherwise use and exploit in any manner whatsoever, or grant third parties the right to do any of the foregoing, all or any portion of your Submissions, for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. You further irrevocably grant us the right, but not the obligation, to use your name, image, likeness, picture, avatar, social media handle, biographical information, or other indicia, in connection with your Submissions. You also agree to waive any right of approval for our use of the rights granted herein and agree to waive any moral rights that you may have in any Submissions, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights in a manner that interferes with any exercise of the granted rights.

You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted herein. Our receipt of your Submissions is not an admission of their novelty, priority, or originality, and it does not impair our right to existing or future intellectual property rights relating to your Submissions. You waive any and all rights and claims in connection with our consideration, use, or development of any product, content, or other materials similar or identical to your Submission now or in the future.

You agree that your Submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Submissions will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites or any related websites. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions. You are solely responsible for any Submissions you make and their accuracy. We take no responsibility and assume no liability for any Submissions provided by you or any third-party.

THIRD-PARTY SERVICES

We may provide you with access to third-party tools, content, products or services over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such third-party content “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of such third-party content.

Any use by you of third-party content offered through the Sites is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Third-party links on the Sites may direct you to third-party websites that are not affiliated with Flash Tech IT Services. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties available through or at such third-party links.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

COPYRIGHT POLICY

We take copyright infringement claims seriously. To submit a notice of claimed copyright infringement under U.A.E law, provide our designated agent with the following written information:

A physical or electronic signature of the copyright owner or a person authorized to act on his or her behalf;

Identification of the copyrighted work claimed to have been infringed;

Identification of the infringing material and information reasonably sufficient to permit us to locate that material;

Your contact information, including your address, telephone number, and an e-mail address;

A statement that you have a good faith belief that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated agent is:

FLASH TECH IT SERVICES

Email: [email protected]

Counter Notification

If you believe that your material has been removed in error in response to a copyright notification, you may submit a counter notification to our designated agent with the following written information:

A physical or electronic signature;

Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.

CUSTOMER SUPPORT

Contact us here for questions about your use of the Sites or these Terms: [email protected]. When you communicate with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Sites or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information on the Sites or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Sites or on any related website, should be taken to indicate that all information on the Sites or on any related website has been modified or updated.

DISCLAIMERS

The sites and any content therein are provided on an “as is” and “as available” basis. You expressly acknowledge and agree that the sites and the content may contain audio-visual effects, strobe lights or other materials that may affect your physical senses and/or physical condition. We are not responsible whether the sites, including any content therein, are accurate, complete, or current. Content is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the sites, and any content therein, is at your own risk.

DISCLAIMERS

The sites and content therein may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the sites and any content at any time, but we have no obligation to update the sites or the content. You agree that it is your responsibility to monitor changes to the sites that may affect you.

We do not guarantee, represent, or warrant that your use of the sites will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the sites will be accurate or reliable.

You agree that from time to time we may remove the sites and/or any content therein for indefinite periods of time or cancel the sites at any time, without notice to you.

Limitations of our liability

To the maximum extent permitted by law, in no event shall flash tech it services be liable to you for any loss, damage, or injury of any kind including any direct, indirect, special, incidental, exemplary, consequential, or punitive losses or damages, or damages for system failure or malfunction or loss of profits, data, use, business or good-will, arising out of or in connection with (a) the sites, (b) these terms or (c) your misuse of the sites or any content available on or through the sites. The limitations set forth in this section shall apply regardless of the form of action, whether the asserted liability or damages are based on contract, indemnification, tort, strict liability, statute, or any other legal or equitable theory.

Not withstanding the foregoing, these disclaimers herein do not exclude any product liability claims, statutory consumer rights, damages associated resulting from flash tech it services intentional misconduct, recklessness, fraud, or gross negligence.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Flash Tech IT Services, our parent, affiliate, and subsidiary entities, and each of our and their respective partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your (i) your breach or alleged breach of these Terms; (ii) your Submissions; (iii) your misuse of the Sites and/or the Content; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities; (v) your violation of the rights of any third party, including any intellectual property right, publicity, confidentiality, property, or privacy right; (vi) your use of a third-party product, service, and/or website; or (vii) any misrepresentation made by you. We reserve the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of any claim. You will not in any event settle any claim without our prior written consent.

TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use the Sites, or when you cease using the Sites.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate these Terms at any time without notice; and/or accordingly may deny you access to the Sites.

The provisions of these Terms and any applicable Additional Terms, which by their nature should survive termination of your use of the Sites (or any parts thereof).

GOVERNING LAW

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the state of Illinois without reference to its conflicts of laws principles.

CHANGES TO TERMS AND TO THE SITES

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website (which constitutes notice to you). It is your responsibility to check the Sites periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We may provide patches, updates, or upgrades to the Sites that must be installed for you to continue to use the Sites. Although we will use commercially reasonable efforts to notify you, we may update the Sites remotely without notifying you, and you hereby consent to us applying patches, updates, and upgrades. You acknowledge that your use of the Sites does not confer on you any interest, monetary or otherwise, in any aspect or feature of the Sites, including but not limited to (where applicable) any rewards, or Content (save for where it is your own Submissions). You also acknowledge that any data, customization, or other data related to your use of the Sites may cease to be available to you at any time without notice from us, including without limitation after a patch, update, or upgrade is applied by us. We do not have any maintenance or support obligations with respect to the Sites.

SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on the Sites or in respect to the Sites constitutes the entire agreement and understanding between you and us and govern your use of the Sites, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

ASSIGNMENT

You shall not, without our prior written consent, assign, transfer, charge, or sub-contract all or any of your rights or obligations under these Terms, and any attempt without that consent will be null and void. If such restrictions on transfer under these Terms are not enforceable under the law of your country, then these Terms will be binding on any such recipient. We may at any time assign, transfer, charge, or sub-contract all or any of its rights or obligations under these Terms.

PRIVACY POLICY

INTRODUCTION

Flash Tech IT Services is committed to protecting our clients’ and website visitors’ privacy and security. This Privacy Statement describes the personal information we collect, how it is used, and the options available to you regarding your personal information. Please read this Privacy Statement thoroughly. By using our website, you consent to the collection, use, and disclosure of your personally identifiable information in accordance with this Privacy Statement.

WHAT TYPES OF CONFIDENTIAL DATA DO WE COLLECT?

When you choose to share it with us, such as when you fill out a form on our website or communicate with us via email or other means, we collect your personal information. This may include your name, email address, phone number, and any other information you provide.

When you visit our website, we may also collect certain technical information, such as your IP address, browser type, and operating system. We may also collect information about how you use our website, such as the pages you visit and the actions you perform.

HOW DO WE UTILISE YOUR PERSONAL DATA?

We use the personal information we collect for multiple purposes, including: responding to your inquiries and fulfilling your requests

Enhance the website’s content and functionality

Analyse our website’s utilisation and enhance our marketing efforts.

Contact you regarding our products and services

Observe legal and regulatory prerequisites

HOW IS YOUR PERSONAL INFORMATION SHARED?

Your personal information may be shared with third parties under the following conditions:

With our service providers who perform services on our behalf, including website hosting and maintenance, data analysis, and marketing assistance, we have a collaborative relationship.

In response to a request from law enforcement or in connection with a public safety-related investigation

As part of a merger, acquisition, or sale of all or a portion of our business

Without your explicit consent or at your direction We do not sell or rent your personal information to third parties for their marketing purposes.

WHAT OPTIONS ARE AVAILABLE TO YOU REGARDING YOUR PERSONAL INFORMATION?

You have the right to request access to and correction or deletion of the personal information we have collected about you. You may also object to the processing of your personal data and withdraw your consent at any time.

To exercise these privileges, please email [email protected]. Please note that in order to provide you with our products and services or to comply with legal and regulatory requirements, we may require certain personal information.

HOW DO WE SAFEGUARD YOUR PRIVATE INFORMATION?

We implement appropriate technical and organisational safeguards to prevent unauthorised access, exploitation, and loss of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personally identifiable information

CHANGES TO THIS PRIVACY STATEMENT

This Privacy Statement may be updated periodically to reflect changes in our business practises or to comply with new legal or regulatory requirements. We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and share your personal information.

CONTACT INFORMATION

Please contact us at [email protected] if you have any queries or concerns about this Privacy Statement or our management of your personal information.

REFUND POLICY

REQUEST PROCEDURE

Refunds must be requested by sending an email to [email protected] to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

CHANGE OF MIND

For a Change of Mind refund request to be considered, it must be received by our Sales department within 15 days from the date of purchase. We do not require that you provide a reason for your request; however, your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Flash Tech IT Services and are subject to approval. Change of mind refund requests are granted at our Sole Discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. When deciding to use a Flash Tech IT Services product as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

REASONS NOT ELIGIBLE FOR REFUND

Flash Tech IT Services reserves the right to refuse refund in the following events:

If any Intellectual Property has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, CSS development, PHP development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
Purchaser has attempted a chargeback and failed.

CANCELLATION POLICY

You are entitled to cancel the Services by contacting Us no less than 1 working day prior to the renewal date for your Services.

You may cancel your contract with Us either by telephone, through Your Control Panel, by letter and email. Once We accept Your cancellation request, You will be provided with written confirmation of cancellation. Cancellation requests by letter and email need to be received at least three working days prior to your renewal date. Cancellation requests will not be deemed to have been received and accepted until We have issued Our written confirmation to You.

If You have entered into this Agreement as a consumer, You have the right to cancel Your contract within 14 days from the date the contract is formed. For the avoidance of doubt, the contract is formed when You place the Order button through Our website, and therefore providing Us with permission to commence Your Services.

For the avoidance of doubt, if You use the Services in the course of business, You will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.

We reserve the right to cancel and/or withdraw Your Service at any time without reason by providing you 30 days’ written notice.